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 Cannot export to PDF Report		  New Topic  Reply to Topic
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mrcsdtr

Brazil
10 Posts
Posted - 06/15/2010 :  06:19:12  Show Profile  Click to see mrcsdtr's MSN Messenger address  Send mrcsdtr a Yahoo! Message  Reply with Quote
Small reports we can export to a PDF, but greater than 2 pages, the portal can´t generate. We receive the following message "The file is damaged ou could't be repaired".
The portal is creating a PDF file named "document.pf" with 1kb size..When we try to open it, we get the previous message..

We installed de Adobe Reader 9.3 on our server..
Edited by - mrcsdtr on 06/15/2010 06:22:17

admin

1637 Posts
Posted - 06/15/2010 :  21:12:26  Show Profile  Reply with Quote
What type of report are you trying to export (OLAP, SQL)?

It is not necessary to install Adobe Reader on the server.

Please send the damaged file to support@ReportPortal.com.

Please try to reproduce the problem on the demo server: http://www.reportportal.us/ReportPortal/Login.aspx
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mrcsdtr

Brazil
10 Posts
Posted - 06/16/2010 :  09:35:32  Show Profile  Click to see mrcsdtr's MSN Messenger address  Send mrcsdtr a Yahoo! Message  Reply with Quote
We are trying to export using an OLAP report.
We could not simulate the problem on your server. When we click to generate the pdf file, nothing happens. We'll send to you the damaged file, but I think this file is empty.
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mrcsdtr

Brazil
10 Posts
Posted - 06/16/2010 :  11:10:19  Show Profile  Click to see mrcsdtr's MSN Messenger address  Send mrcsdtr a Yahoo! Message  Reply with Quote
I think I found the problem: we are using KPI´s in a OLAP report (faces). This is not compatible to generate PDF files?
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admin

1637 Posts
Posted - 06/16/2010 :  11:17:18  Show Profile  Reply with Quote
Internet Explorer might be blocking file downloading. Please click on the yellow message at the top of the browser to enable file downloading.

http://www.reportportal.com/help/olap/export.htm
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mrcsdtr

Brazil
10 Posts
Posted - 06/16/2010 :  12:58:08  Show Profile  Click to see mrcsdtr's MSN Messenger address  Send mrcsdtr a Yahoo! Message  Reply with Quote
Sorry, but this is not the problem because the software can generate pdf file in some reports. It doesn´t work on OWC Files and OLAP Files with KPI´s
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admin

1637 Posts
Posted - 06/17/2010 :  14:36:44  Show Profile  Reply with Quote
Please send the screenshot of the Subscription Dialog's General tab and Schedule tab to support@ReportPortal.com.
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