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Issues with PieChart Tree (svg.js) - IE only

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T O P I C R E V I E W
roquesalde	Posted - 06/06/2013 : 07:57:56 Hello, We have updated RP to build 182, not sure if this issue is related with the new build but Pie Chart Tree and Bar Chart Tree is not working on IE. (Chrome and Firefox works fine) The error is the following: El objeto no acepta esta propiedad o m�todoL�nea: 1 Car�cter: 78C�digo: 0URI: http://biserver/reportportal/PieTree/svg.js Can you please let me know if I need to install or configure something? I tried with IE8, IE9 and IE10, same issue on both. Thank you very much.
30 L A T E S T R E P L I E S (Newest First)
admin	Posted - 08/13/2013 : 20:18:30 The problem was resolved. Hot fix: 1. Download and unzip: http://www.reportportal.com/download/rp_183_IE9_SVG3.zip 2. Backup old files to an external folder and copy the unzipped files to: "C:\inetpub\wwwroot\ReportPortal\bin\ReportPortal.dll" 3. Clear browse r cache (control-shift-delete)
fercasas	Posted - 08/09/2013 : 11:57:06 Hello, The virtual directory is called Reportes and it pointing to C:\inetpub\wwwroot\Reportes Thanks
admin	Posted - 08/09/2013 : 11:23:35 Can you please open IIS console and see where ReportPortal virtual directory is pointing to?
fercasas	Posted - 08/09/2013 : 04:32:27 Hello, In the installation was created the folder C:\inetpub\wwwroot\Reportes, I see in the IIS console that the virtual directory is pointing to this route. Thanks.
admin	Posted - 08/08/2013 : 21:31:03 Folder C:\inetpub\wwwroot\Reportes\bin may not be the location used by ReportPortal virtual directory. Please open IIS console and see where ReportPortal virtual directory is pointing to.
fercasas	Posted - 08/08/2013 : 20:47:38 Hello, The received files are in the folder specified as follows: "C:\inetpub\wwwroot\Reportes\bin\ReportPortal.dll" "C:\inetpub\wwwroot\Reportes\common\Xml.js" "C:\inetpub\wwwroot\Reportes\rolap\ReportTable.js" I've cleared the cache and still not working. I performed the test on Chrome, Mozilla and Safari and works perfectly but in IE (any version) does not work. Thanks
admin	Posted - 08/08/2013 : 18:49:01 Please make sure you placed the files in the right location. If you used live update the current location would be C:\inetpub\wwwroot\ReportPortal_183. Open IIS console and see where ReportPortal virtual directory is pointing to.
fercasas	Posted - 08/08/2013 : 17:46:49 Hello, I did what you mentioned and still does not work. Thanks.
admin	Posted - 08/08/2013 : 13:16:22 In IE, press control-shift-delete and uncheck �Preserve Favorite Website Data� option.
fercasas	Posted - 08/08/2013 : 09:21:46 Hello, I Performed the upgrade replacing the hot fix files and deleting the cache but still not working. Thanks.
fercasas	Posted - 08/07/2013 : 07:34:32 Hello, Perfect, I have done the test of the reports and now work correctly. I sent a email to support@ReportPortal.com to receive the hot fix. Thank you so much.
admin	Posted - 08/06/2013 : 19:46:33 Please delete IE cache and try again.
fercasas	Posted - 08/06/2013 : 13:16:25 Hello, I went to http://www.reportportal.us/ and I tried to view the Pie Chart p110756 but does not work. Thanks.
admin	Posted - 08/05/2013 : 14:44:24 Thank you very much. Please go to http://www.reportportal.us/ to confirm that the problem is fixed. If everything works fine, please email support@ReportPortal.com to get the hot fix.
fercasas	Posted - 08/05/2013 : 13:55:38 Hello, This is the result of URL: IsIE() = True UseSvg() = True IsNumeric(Request.Browser.Version) = True CInt(Request.Browser.Version) = 9 Request.Browser.Browser = >IE< Browser Capabilities: Type = IE9 Name = IE Version = 9.0 Major Version = 9 Minor Version = 0 Platform = WinNT Is Beta = False Is Crawler = False Is AOL = False Is Win16 = False Is Win32 = True Supports Frames = True Supports Tables = True Supports Cookies = True Supports VB Script = True Supports Java Applets = True Supports ActiveX Controls = True CDF = False Thanks.
admin	Posted - 08/05/2013 : 13:52:42 Thanks. Can you please do this again? http://www.reportportal.us/ReportPortal/BrowserInfo.aspx
fercasas	Posted - 08/05/2013 : 11:59:42 Hello, This is the result of the URL: UseSvg() = True Browser Capabilities: Type = IE9 Name = IE Version = 9.0 Major Version = 9 Minor Version = 0 Platform = WinNT Is Beta = False Is Crawler = False Is AOL = False Is Win16 = False Is Win32 = True Supports Frames = True Supports Tables = True Supports Cookies = True Supports VB Script = True Supports Java Applets = True Supports ActiveX Controls = True CDF = False Thanks
admin	Posted - 08/02/2013 : 13:50:09 Thanks. Can you please do this again? http://www.reportportal.us/ReportPortal/BrowserInfo.aspx Also, if you see that UseSvg() = False please try: http://www.reportportal.us
fercasas	Posted - 08/02/2013 : 12:01:55 Hello, This is the new result of URL: UseSvg() = True Browser Capabilities: Type = IE9 Name = IE Version = 9.0 Major Version = 9 Minor Version = 0 Platform = WinNT Is Beta = False Is Crawler = False Is AOL = False Is Win16 = False Is Win32 = True Supports Frames = True Supports Tables = True Supports Cookies = True Supports VB Script = True Supports Java Applets = True Supports ActiveX Controls = True CDF = False Thanks.
admin	Posted - 08/02/2013 : 11:32:58 Thank you. Can you please do this again? http://www.reportportal.us/ReportPortal/BrowserInfo.aspx
fercasas	Posted - 08/02/2013 : 10:20:55 Hello, This is te result of the URL: Browser Capabilities: Type = IE9 Name = IE Version = 9.0 Major Version = 9 Minor Version = 0 Platform = WinNT Is Beta = False Is Crawler = False Is AOL = False Is Win16 = False Is Win32 = True Supports Frames = True Supports Tables = True Supports Cookies = True Supports VB Script = True Supports Java Applets = True Supports ActiveX Controls = True CDF = False I want to mention that I have performed the test in different computers with IE and none works. Thanks
admin	Posted - 08/01/2013 : 20:06:17 Somehow your IE tells ReportPortal that is not IE. Can you please point your IE 9 to this URL and paste the results in your reply? http://www.reportportal.us/ReportPortal/BrowserInfo.aspx
fercasas	Posted - 08/01/2013 : 13:16:38 Hello, I have IE 9 but I took the test in IE 10 and the error is the same. Is important to mention that the version 3.0 of Report Portal worked fine and the problem was presented to perform the upgrade to version 4.0. Thanks.
admin	Posted - 07/26/2013 : 22:11:59 Thanks. Which version of IE do you have? Please go to Help > Internet Explorer.
fercasas	Posted - 07/26/2013 : 15:47:15 Hello, Here I answer your questions: - Do you see this problem in IE 10 compatibility view? Yes I do the same problem in IE 10 compatibility view - Also can you please see if you can reproduce the problem on the demo server? In demo server I can�t create a pie chart tree report Thanks.
admin	Posted - 07/26/2013 : 15:31:47 Can you please answer the above questions?
fercasas	Posted - 07/26/2013 : 14:34:56 Hello, I enabled debugging in IE and generates the following error: Line: 1 Error: Object does not support property or method 'createElementNS' Thanks for your help.
admin	Posted - 07/26/2013 : 13:13:02 Do you see this problem in IE 10 compatibility view? Also can you please see if you can reproduce the problem on the demo server? http://www.reportportal.us/ReportPortal/login.aspx
fercasas	Posted - 07/26/2013 : 13:03:46 Hello, I deleted temporary internet files and still does not work in Chrome works properly. Thanks for your help.
admin	Posted - 07/26/2013 : 12:55:48 Please remove �Temporary Internet Files� in the Internet Explorer. Uncheck the �Preserve Favorite Website Data� option.

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