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Topic
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roquesalde
Argentina
38 Posts
Posted - 06/06/2013 : 07:57:56
Hello, We have updated RP to build 182, not sure if this issue is related with the new build but Pie Chart Tree and Bar Chart Tree is not working on IE. (Chrome and Firefox works fine) The error is the following: El objeto no acepta esta propiedad o m�todoL�nea: 1 Car�cter: 78C�digo: 0URI: http://biserver/reportportal/PieTree/svg.js Can you please let me know if I need to install or configure something? I tried with IE8, IE9 and IE10, same issue on both. Thank you very much.
Edited by - roquesalde on 06/06/2013 08:16:08
admin
1637 Posts
roquesalde
Argentina
38 Posts
Posted - 07/23/2013 : 12:24:12
Thank you very much! Sorry for taking me so long to reply. Seems some configuration was causing this problem, now is working properly, slower than Firefox or Chrome but it works, probably I will need to revisit the cube structure and enhance performance on that side. Thanks!
fercasas
Colombia
47 Posts
Posted - 07/26/2013 : 08:22:09
Hello, I performed the upgrade to ReportPortal 4.0 and I have the same problem with IE and the Pie Chart Tree reports. How can I make the update to build 183? Thank you for your help.
admin
1637 Posts
Posted - 07/26/2013 : 12:35:32
Do you see this problem in IE 10 compatibility view? If you have a valid license you should be use Live Update to upgrade to build 183. If you have evaluation you need to download the latest build and re-install.
fercasas
Colombia
47 Posts
Posted - 07/26/2013 : 12:49:04
Hello, I have a valid license and I verify that I have installed the build 183, however I can't generate the pie chart tree reports nor the bubble chart reports. I'm using IE 9 Thanks for your help.
Edited by - fercasas on 07/26/2013 12:56:46
admin
1637 Posts
Posted - 07/26/2013 : 12:55:48
Please remove �Temporary Internet Files� in the Internet Explorer. Uncheck the �Preserve Favorite Website Data� option.
fercasas
Colombia
47 Posts
Posted - 07/26/2013 : 13:03:46
Hello, I deleted temporary internet files and still does not work in Chrome works properly. Thanks for your help.
admin
1637 Posts
fercasas
Colombia
47 Posts
Posted - 07/26/2013 : 14:34:56
Hello, I enabled debugging in IE and generates the following error: Line: 1 Error: Object does not support property or method 'createElementNS' Thanks for your help.
admin
1637 Posts
Posted - 07/26/2013 : 15:31:47
Can you please answer the above questions?
fercasas
Colombia
47 Posts
Posted - 07/26/2013 : 15:47:15
Hello, Here I answer your questions: - Do you see this problem in IE 10 compatibility view? Yes I do the same problem in IE 10 compatibility view - Also can you please see if you can reproduce the problem on the demo server? In demo server I can�t create a pie chart tree report Thanks.
admin
1637 Posts
Posted - 07/26/2013 : 22:11:59
Thanks. Which version of IE do you have? Please go to Help > Internet Explorer.
fercasas
Colombia
47 Posts
Posted - 08/01/2013 : 13:16:38
Hello, I have IE 9 but I took the test in IE 10 and the error is the same. Is important to mention that the version 3.0 of Report Portal worked fine and the problem was presented to perform the upgrade to version 4.0. Thanks.
Edited by - fercasas on 08/01/2013 13:27:40
admin
1637 Posts
fercasas
Colombia
47 Posts
Posted - 08/02/2013 : 10:20:55
Hello, This is te result of the URL: Browser Capabilities: Type = IE9 Name = IE Version = 9.0 Major Version = 9 Minor Version = 0 Platform = WinNT Is Beta = False Is Crawler = False Is AOL = False Is Win16 = False Is Win32 = True Supports Frames = True Supports Tables = True Supports Cookies = True Supports VB Script = True Supports Java Applets = True Supports ActiveX Controls = True CDF = False I want to mention that I have performed the test in different computers with IE and none works. Thanks
Edited by - fercasas on 08/02/2013 10:42:14
admin
1637 Posts
fercasas
Colombia
47 Posts
Posted - 08/02/2013 : 12:01:55
Hello, This is the new result of URL: UseSvg() = True Browser Capabilities: Type = IE9 Name = IE Version = 9.0 Major Version = 9 Minor Version = 0 Platform = WinNT Is Beta = False Is Crawler = False Is AOL = False Is Win16 = False Is Win32 = True Supports Frames = True Supports Tables = True Supports Cookies = True Supports VB Script = True Supports Java Applets = True Supports ActiveX Controls = True CDF = False Thanks.
admin
1637 Posts
fercasas
Colombia
47 Posts
Posted - 08/05/2013 : 11:59:42
Hello, This is the result of the URL: UseSvg() = True Browser Capabilities: Type = IE9 Name = IE Version = 9.0 Major Version = 9 Minor Version = 0 Platform = WinNT Is Beta = False Is Crawler = False Is AOL = False Is Win16 = False Is Win32 = True Supports Frames = True Supports Tables = True Supports Cookies = True Supports VB Script = True Supports Java Applets = True Supports ActiveX Controls = True CDF = False Thanks
admin
1637 Posts
fercasas
Colombia
47 Posts
Posted - 08/05/2013 : 13:55:38
Hello, This is the result of URL: IsIE() = True UseSvg() = True IsNumeric(Request.Browser.Version) = True CInt(Request.Browser.Version) = 9 Request.Browser.Browser = >IE< Browser Capabilities: Type = IE9 Name = IE Version = 9.0 Major Version = 9 Minor Version = 0 Platform = WinNT Is Beta = False Is Crawler = False Is AOL = False Is Win16 = False Is Win32 = True Supports Frames = True Supports Tables = True Supports Cookies = True Supports VB Script = True Supports Java Applets = True Supports ActiveX Controls = True CDF = False Thanks.
admin
1637 Posts
fercasas
Colombia
47 Posts
Posted - 08/06/2013 : 13:16:25
Hello, I went to http://www.reportportal.us/ and I tried to view the Pie Chart p110756 but does not work. Thanks.
admin
1637 Posts
Posted - 08/06/2013 : 19:46:33
Please delete IE cache and try again.
fercasas
Colombia
47 Posts
Posted - 08/07/2013 : 07:34:32
Hello, Perfect, I have done the test of the reports and now work correctly. I sent a email to support@ReportPortal.com to receive the hot fix. Thank you so much.
fercasas
Colombia
47 Posts
Posted - 08/08/2013 : 09:21:46
Hello, I Performed the upgrade replacing the hot fix files and deleting the cache but still not working. Thanks.
admin
1637 Posts
Posted - 08/08/2013 : 13:16:22
In IE, press control-shift-delete and uncheck �Preserve Favorite Website Data� option.
fercasas
Colombia
47 Posts
Posted - 08/08/2013 : 17:46:49
Hello, I did what you mentioned and still does not work. Thanks.
admin
1637 Posts
Posted - 08/08/2013 : 18:49:01
Please make sure you placed the files in the right location. If you used live update the current location would be C:\inetpub\wwwroot\ReportPortal_183. Open IIS console and see where ReportPortal virtual directory is pointing to.
fercasas
Colombia
47 Posts
Posted - 08/08/2013 : 20:47:38
Hello, The received files are in the folder specified as follows: "C:\inetpub\wwwroot\Reportes\bin\ReportPortal.dll" "C:\inetpub\wwwroot\Reportes\common\Xml.js" "C:\inetpub\wwwroot\Reportes\rolap\ReportTable.js" I've cleared the cache and still not working. I performed the test on Chrome, Mozilla and Safari and works perfectly but in IE (any version) does not work. Thanks
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