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 Issues with PieChart Tree (svg.js) - IE only
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roquesalde

Argentina
38 Posts

Posted - 06/06/2013 :  07:57:56  Show Profile  Click to see roquesalde's MSN Messenger address  Reply with Quote
Hello,

We have updated RP to build 182, not sure if this issue is related with the new build but Pie Chart Tree and Bar Chart Tree is not working on IE. (Chrome and Firefox works fine)
The error is the following:

El objeto no acepta esta propiedad o m�todoL�nea: 1 Car�cter: 78C�digo: 0URI: http://biserver/reportportal/PieTree/svg.js

Can you please let me know if I need to install or configure something? I tried with IE8, IE9 and IE10, same issue on both.

Thank you very much.


Edited by - roquesalde on 06/06/2013 08:16:08

admin

1637 Posts

Posted - 06/06/2013 :  12:48:27  Show Profile  Reply with Quote
Please restart IIS, delete the browser cache, enable JavaScript debugging and try again.

Also can you please see if you can reproduce the problem on the demo server?
http://www.reportportal.us/ReportPortal/login.aspx
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roquesalde

Argentina
38 Posts

Posted - 07/23/2013 :  12:24:12  Show Profile  Click to see roquesalde's MSN Messenger address  Reply with Quote
Thank you very much! Sorry for taking me so long to reply.
Seems some configuration was causing this problem, now is working properly, slower than Firefox or Chrome but it works, probably I will need to revisit the cube structure and enhance performance on that side.

Thanks!
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fercasas

Colombia
47 Posts

Posted - 07/26/2013 :  08:22:09  Show Profile  Reply with Quote
Hello,

I performed the upgrade to ReportPortal 4.0 and I have the same problem with IE and the Pie Chart Tree reports.

How can I make the update to build 183?

Thank you for your help.
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admin

1637 Posts

Posted - 07/26/2013 :  12:35:32  Show Profile  Reply with Quote
Do you see this problem in IE 10 compatibility view?

If you have a valid license you should be use Live Update to upgrade to build 183. If you have evaluation you need to download the latest build and re-install.
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fercasas

Colombia
47 Posts

Posted - 07/26/2013 :  12:49:04  Show Profile  Reply with Quote
Hello,

I have a valid license and I verify that I have installed the build 183, however I can't generate the pie chart tree reports nor the bubble chart reports.
I'm using IE 9

Thanks for your help.

Edited by - fercasas on 07/26/2013 12:56:46
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admin

1637 Posts

Posted - 07/26/2013 :  12:55:48  Show Profile  Reply with Quote
Please remove �Temporary Internet Files� in the Internet Explorer. Uncheck the �Preserve Favorite Website Data� option.
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fercasas

Colombia
47 Posts

Posted - 07/26/2013 :  13:03:46  Show Profile  Reply with Quote
Hello,

I deleted temporary internet files and still does not work in Chrome works properly.

Thanks for your help.
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admin

1637 Posts

Posted - 07/26/2013 :  13:13:02  Show Profile  Reply with Quote
Do you see this problem in IE 10 compatibility view?

Also can you please see if you can reproduce the problem on the demo server?
http://www.reportportal.us/ReportPortal/login.aspx
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fercasas

Colombia
47 Posts

Posted - 07/26/2013 :  14:34:56  Show Profile  Reply with Quote
Hello,

I enabled debugging in IE and generates the following error:

Line: 1
Error: Object does not support property or method 'createElementNS'

Thanks for your help.
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admin

1637 Posts

Posted - 07/26/2013 :  15:31:47  Show Profile  Reply with Quote
Can you please answer the above questions?
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fercasas

Colombia
47 Posts

Posted - 07/26/2013 :  15:47:15  Show Profile  Reply with Quote
Hello,

Here I answer your questions:

- Do you see this problem in IE 10 compatibility view?
Yes I do the same problem in IE 10 compatibility view
- Also can you please see if you can reproduce the problem on the demo server?
In demo server I can�t create a pie chart tree report

Thanks.
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admin

1637 Posts

Posted - 07/26/2013 :  22:11:59  Show Profile  Reply with Quote
Thanks. Which version of IE do you have? Please go to Help > Internet Explorer.
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fercasas

Colombia
47 Posts

Posted - 08/01/2013 :  13:16:38  Show Profile  Reply with Quote
Hello,

I have IE 9 but I took the test in IE 10 and the error is the same.

Is important to mention that the version 3.0 of Report Portal worked fine and the problem was presented to perform the upgrade to version 4.0.

Thanks.

Edited by - fercasas on 08/01/2013 13:27:40
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admin

1637 Posts

Posted - 08/01/2013 :  20:06:17  Show Profile  Reply with Quote
Somehow your IE tells ReportPortal that is not IE. Can you please point your IE 9 to this URL and paste the results in your reply?

http://www.reportportal.us/ReportPortal/BrowserInfo.aspx
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fercasas

Colombia
47 Posts

Posted - 08/02/2013 :  10:20:55  Show Profile  Reply with Quote
Hello,

This is te result of the URL:

Browser Capabilities:

Type = IE9
Name = IE
Version = 9.0
Major Version = 9
Minor Version = 0
Platform = WinNT
Is Beta = False
Is Crawler = False
Is AOL = False
Is Win16 = False
Is Win32 = True
Supports Frames = True
Supports Tables = True
Supports Cookies = True
Supports VB Script = True
Supports Java Applets = True
Supports ActiveX Controls = True
CDF = False

I want to mention that I have performed the test in different computers with IE and none works.

Thanks

Edited by - fercasas on 08/02/2013 10:42:14
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admin

1637 Posts

Posted - 08/02/2013 :  11:32:58  Show Profile  Reply with Quote
Thank you. Can you please do this again?

http://www.reportportal.us/ReportPortal/BrowserInfo.aspx
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fercasas

Colombia
47 Posts

Posted - 08/02/2013 :  12:01:55  Show Profile  Reply with Quote
Hello,

This is the new result of URL:

UseSvg() = True

Browser Capabilities:

Type = IE9
Name = IE
Version = 9.0
Major Version = 9
Minor Version = 0
Platform = WinNT
Is Beta = False
Is Crawler = False
Is AOL = False
Is Win16 = False
Is Win32 = True
Supports Frames = True
Supports Tables = True
Supports Cookies = True
Supports VB Script = True
Supports Java Applets = True
Supports ActiveX Controls = True
CDF = False

Thanks.
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admin

1637 Posts

Posted - 08/02/2013 :  13:50:09  Show Profile  Reply with Quote
Thanks. Can you please do this again?

http://www.reportportal.us/ReportPortal/BrowserInfo.aspx

Also, if you see that UseSvg() = False please try:
http://www.reportportal.us
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fercasas

Colombia
47 Posts

Posted - 08/05/2013 :  11:59:42  Show Profile  Reply with Quote
Hello,

This is the result of the URL:

UseSvg() = True

Browser Capabilities:

Type = IE9
Name = IE
Version = 9.0
Major Version = 9
Minor Version = 0
Platform = WinNT
Is Beta = False
Is Crawler = False
Is AOL = False
Is Win16 = False
Is Win32 = True
Supports Frames = True
Supports Tables = True
Supports Cookies = True
Supports VB Script = True
Supports Java Applets = True
Supports ActiveX Controls = True
CDF = False

Thanks
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admin

1637 Posts

Posted - 08/05/2013 :  13:52:42  Show Profile  Reply with Quote
Thanks. Can you please do this again?

http://www.reportportal.us/ReportPortal/BrowserInfo.aspx
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fercasas

Colombia
47 Posts

Posted - 08/05/2013 :  13:55:38  Show Profile  Reply with Quote
Hello,

This is the result of URL:

IsIE() = True
UseSvg() = True
IsNumeric(Request.Browser.Version) = True
CInt(Request.Browser.Version) = 9
Request.Browser.Browser = >IE<

Browser Capabilities:

Type = IE9
Name = IE
Version = 9.0
Major Version = 9
Minor Version = 0
Platform = WinNT
Is Beta = False
Is Crawler = False
Is AOL = False
Is Win16 = False
Is Win32 = True
Supports Frames = True
Supports Tables = True
Supports Cookies = True
Supports VB Script = True
Supports Java Applets = True
Supports ActiveX Controls = True
CDF = False

Thanks.
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admin

1637 Posts

Posted - 08/05/2013 :  14:44:24  Show Profile  Reply with Quote
Thank you very much. Please go to http://www.reportportal.us/ to confirm that the problem is fixed. If everything works fine, please email support@ReportPortal.com to get the hot fix.
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fercasas

Colombia
47 Posts

Posted - 08/06/2013 :  13:16:25  Show Profile  Reply with Quote
Hello,

I went to http://www.reportportal.us/ and I tried to view the Pie Chart p110756 but does not work.

Thanks.
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admin

1637 Posts

Posted - 08/06/2013 :  19:46:33  Show Profile  Reply with Quote
Please delete IE cache and try again.
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fercasas

Colombia
47 Posts

Posted - 08/07/2013 :  07:34:32  Show Profile  Reply with Quote
Hello,

Perfect, I have done the test of the reports and now work correctly.

I sent a email to support@ReportPortal.com to receive the hot fix.

Thank you so much.
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fercasas

Colombia
47 Posts

Posted - 08/08/2013 :  09:21:46  Show Profile  Reply with Quote
Hello,

I Performed the upgrade replacing the hot fix files and deleting the cache but still not working.

Thanks.
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admin

1637 Posts

Posted - 08/08/2013 :  13:16:22  Show Profile  Reply with Quote
In IE, press control-shift-delete and uncheck �Preserve Favorite Website Data� option.
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fercasas

Colombia
47 Posts

Posted - 08/08/2013 :  17:46:49  Show Profile  Reply with Quote
Hello,

I did what you mentioned and still does not work.

Thanks.
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admin

1637 Posts

Posted - 08/08/2013 :  18:49:01  Show Profile  Reply with Quote
Please make sure you placed the files in the right location. If you used live update the current location would be C:\inetpub\wwwroot\ReportPortal_183. Open IIS console and see where ReportPortal virtual directory is pointing to.
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fercasas

Colombia
47 Posts

Posted - 08/08/2013 :  20:47:38  Show Profile  Reply with Quote
Hello,

The received files are in the folder specified as follows:

"C:\inetpub\wwwroot\Reportes\bin\ReportPortal.dll"
"C:\inetpub\wwwroot\Reportes\common\Xml.js"
"C:\inetpub\wwwroot\Reportes\rolap\ReportTable.js"

I've cleared the cache and still not working.

I performed the test on Chrome, Mozilla and Safari and works perfectly but in IE (any version) does not work.

Thanks
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