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 Subscriptions broken after live update		  New Topic  Reply to Topic
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bbloese

USA
10 Posts
Posted - 11/08/2018 :  22:23:25  Show Profile  Reply with Quote
I used live update to go from build 199 to 200. After the update when a subscription runs an error with no details is logged in the Subscriptions History tab. Nothing is logged in the windows event viewer.

https://snag.gy/BFSunf.jpg

admin

1637 Posts
Posted - 11/08/2018 :  22:36:30  Show Profile  Reply with Quote
Sounds line the database changes have not beet applied. Please run UpdateDb.vbs. You can also try to apply the database change manually:


ALTER TABLE dbo.Job ADD DelivFilePattern nvarchar(200) NULL
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bbloese

USA
10 Posts
Posted - 11/08/2018 :  22:50:54  Show Profile  Reply with Quote
I ran UpdateDb.vbs and verified that the DelivFilePattern column is present in the job table. However there is no change, subscriptions are still posting a blank error message.
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bbloese

USA
10 Posts
Posted - 11/08/2018 :  23:05:51  Show Profile  Reply with Quote
The issue seems to be isolated to subscriptions that with a content type of PDF. When running OLAP reports with a PDF content type I get the following error:

Could not load file or assembly 'itextsharp, Version=4.1.6.0, Culture=neutral, PublicKeyToken=8354ae6d2174ddca' or one of its dependencies. The located assembly's manifest definition does not match the assembly reference. (Exception from HRESULT: 0x80131040)
Edited by - bbloese on 11/09/2018 07:27:07
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bbloese

USA
10 Posts
Posted - 11/09/2018 :  11:48:48  Show Profile  Reply with Quote
After completing the steps below I’m now able to run OLAP subscriptions that email PDFs.

1. Run UpdateDb.vbs and verified the DelivFilePatther colum is present in the Job table.

2. Updated the itextsharp.dll file in C:\inetpub\wwwroot\ReportPortal\bin\ http://reportportal.com/download/itextsharp.zip

3. Updated the RpScheduler.exe file in C:\inetpub\wwwroot\reportportal_200\bin http://www.reportportal.com/download/rp_200_RpScheduler.zip


However I’m still unable to run Cyrstal Report subscriptions. The subscriptions error out with a blank view history window. https://snag.gy/Tc1qDj.jpg
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admin

1637 Posts
Posted - 11/11/2018 :  16:38:50  Show Profile  Reply with Quote
Please try this fix. It will show the error for each history record even if it cannot be tied to a user.

1. Download and unzip: http://www.reportportal.com/download/rp_200_ViewHistory.zip
2. Backup old file and copy the unzipped file to: "C:\inetpub\wwwroot\ReportPortal(_200)\bin\ReportPortal.dll"
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bbloese

USA
10 Posts
Posted - 11/13/2018 :  10:31:44  Show Profile  Reply with Quote
I can now see the errors not tied to a user.

Reverting to the Report Scheduler in build 199 has resolved the issues with crystal reports not running as scheduled.
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Lesane

USA
1 Posts
Posted - 02/13/2019 :  10:10:23  Show Profile  Reply with Quote
Was this issue fixed in a later update? I'm guessing the reverting was just a bandaid fix?
Edited by - Lesane on 01/17/2024 06:10:14
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admin

1637 Posts
Posted - 02/13/2019 :  22:17:38  Show Profile  Reply with Quote
Lesane,

It’s not clear what the problem was. The patch above was created to show the error. But the customer rolled back to build 199.

There are no known issues with the Crystal Report subscriptions in the latest Build 201.
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