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 Topic  |
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roquesalde
Argentina
38 Posts |
 Posted - 06/06/2013 : 07:57:56
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Hello,
We have updated RP to build 182, not sure if this issue is related with the new build but Pie Chart Tree and Bar Chart Tree is not working on IE. (Chrome and Firefox works fine)
The error is the following:
El objeto no acepta esta propiedad o métodoLínea: 1 Carácter: 78Código: 0URI: http://biserver/reportportal/PieTree/svg.js
Can you please let me know if I need to install or configure something? I tried with IE8, IE9 and IE10, same issue on both.
Thank you very much.
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Edited by - roquesalde on 06/06/2013 08:16:08 |
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admin
1637 Posts |
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roquesalde
Argentina
38 Posts |
Posted - 07/23/2013 : 12:24:12
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Thank you very much! Sorry for taking me so long to reply.
Seems some configuration was causing this problem, now is working properly, slower than Firefox or Chrome but it works, probably I will need to revisit the cube structure and enhance performance on that side.
Thanks! |
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fercasas
Colombia
47 Posts |
Posted - 07/26/2013 : 08:22:09
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Hello,
I performed the upgrade to ReportPortal 4.0 and I have the same problem with IE and the Pie Chart Tree reports.
How can I make the update to build 183?
Thank you for your help. |
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admin
1637 Posts |
Posted - 07/26/2013 : 12:35:32
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Do you see this problem in IE 10 compatibility view?
If you have a valid license you should be use Live Update to upgrade to build 183. If you have evaluation you need to download the latest build and re-install. |
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fercasas
Colombia
47 Posts |
Posted - 07/26/2013 : 12:49:04
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Hello,
I have a valid license and I verify that I have installed the build 183, however I can't generate the pie chart tree reports nor the bubble chart reports.
I'm using IE 9
Thanks for your help. |
Edited by - fercasas on 07/26/2013 12:56:46 |
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admin
1637 Posts |
Posted - 07/26/2013 : 12:55:48
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| Please remove “Temporary Internet Files” in the Internet Explorer. Uncheck the “Preserve Favorite Website Data” option. |
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fercasas
Colombia
47 Posts |
Posted - 07/26/2013 : 13:03:46
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Hello,
I deleted temporary internet files and still does not work in Chrome works properly.
Thanks for your help. |
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admin
1637 Posts |
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fercasas
Colombia
47 Posts |
Posted - 07/26/2013 : 14:34:56
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Hello,
I enabled debugging in IE and generates the following error:
Line: 1
Error: Object does not support property or method 'createElementNS'
Thanks for your help. |
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admin
1637 Posts |
Posted - 07/26/2013 : 15:31:47
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Can you please answer the above questions?
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fercasas
Colombia
47 Posts |
Posted - 07/26/2013 : 15:47:15
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Hello,
Here I answer your questions:
- Do you see this problem in IE 10 compatibility view?
Yes I do the same problem in IE 10 compatibility view
- Also can you please see if you can reproduce the problem on the demo server?
In demo server I can´t create a pie chart tree report
Thanks. |
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admin
1637 Posts |
Posted - 07/26/2013 : 22:11:59
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| Thanks. Which version of IE do you have? Please go to Help > Internet Explorer. |
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fercasas
Colombia
47 Posts |
Posted - 08/01/2013 : 13:16:38
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Hello,
I have IE 9 but I took the test in IE 10 and the error is the same.
Is important to mention that the version 3.0 of Report Portal worked fine and the problem was presented to perform the upgrade to version 4.0.
Thanks. |
Edited by - fercasas on 08/01/2013 13:27:40 |
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admin
1637 Posts |
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fercasas
Colombia
47 Posts |
Posted - 08/02/2013 : 10:20:55
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Hello,
This is te result of the URL:
Browser Capabilities:
Type = IE9
Name = IE
Version = 9.0
Major Version = 9
Minor Version = 0
Platform = WinNT
Is Beta = False
Is Crawler = False
Is AOL = False
Is Win16 = False
Is Win32 = True
Supports Frames = True
Supports Tables = True
Supports Cookies = True
Supports VB Script = True
Supports Java Applets = True
Supports ActiveX Controls = True
CDF = False
I want to mention that I have performed the test in different computers with IE and none works.
Thanks |
Edited by - fercasas on 08/02/2013 10:42:14 |
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admin
1637 Posts |
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fercasas
Colombia
47 Posts |
Posted - 08/02/2013 : 12:01:55
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Hello,
This is the new result of URL:
UseSvg() = True
Browser Capabilities:
Type = IE9
Name = IE
Version = 9.0
Major Version = 9
Minor Version = 0
Platform = WinNT
Is Beta = False
Is Crawler = False
Is AOL = False
Is Win16 = False
Is Win32 = True
Supports Frames = True
Supports Tables = True
Supports Cookies = True
Supports VB Script = True
Supports Java Applets = True
Supports ActiveX Controls = True
CDF = False
Thanks. |
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admin
1637 Posts |
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fercasas
Colombia
47 Posts |
Posted - 08/05/2013 : 11:59:42
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Hello,
This is the result of the URL:
UseSvg() = True
Browser Capabilities:
Type = IE9
Name = IE
Version = 9.0
Major Version = 9
Minor Version = 0
Platform = WinNT
Is Beta = False
Is Crawler = False
Is AOL = False
Is Win16 = False
Is Win32 = True
Supports Frames = True
Supports Tables = True
Supports Cookies = True
Supports VB Script = True
Supports Java Applets = True
Supports ActiveX Controls = True
CDF = False
Thanks |
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admin
1637 Posts |
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fercasas
Colombia
47 Posts |
Posted - 08/05/2013 : 13:55:38
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Hello,
This is the result of URL:
IsIE() = True
UseSvg() = True
IsNumeric(Request.Browser.Version) = True
CInt(Request.Browser.Version) = 9
Request.Browser.Browser = >IE<
Browser Capabilities:
Type = IE9
Name = IE
Version = 9.0
Major Version = 9
Minor Version = 0
Platform = WinNT
Is Beta = False
Is Crawler = False
Is AOL = False
Is Win16 = False
Is Win32 = True
Supports Frames = True
Supports Tables = True
Supports Cookies = True
Supports VB Script = True
Supports Java Applets = True
Supports ActiveX Controls = True
CDF = False
Thanks. |
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admin
1637 Posts |
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fercasas
Colombia
47 Posts |
Posted - 08/06/2013 : 13:16:25
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Hello,
I went to http://www.reportportal.us/ and I tried to view the Pie Chart p110756 but does not work.
Thanks. |
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admin
1637 Posts |
Posted - 08/06/2013 : 19:46:33
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| Please delete IE cache and try again. |
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fercasas
Colombia
47 Posts |
Posted - 08/07/2013 : 07:34:32
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Hello,
Perfect, I have done the test of the reports and now work correctly.
I sent a email to support@ReportPortal.com to receive the hot fix.
Thank you so much. |
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fercasas
Colombia
47 Posts |
Posted - 08/08/2013 : 09:21:46
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Hello,
I Performed the upgrade replacing the hot fix files and deleting the cache but still not working.
Thanks. |
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admin
1637 Posts |
Posted - 08/08/2013 : 13:16:22
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| In IE, press control-shift-delete and uncheck “Preserve Favorite Website Data” option. |
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fercasas
Colombia
47 Posts |
Posted - 08/08/2013 : 17:46:49
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Hello,
I did what you mentioned and still does not work.
Thanks. |
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admin
1637 Posts |
Posted - 08/08/2013 : 18:49:01
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| Please make sure you placed the files in the right location. If you used live update the current location would be C:\inetpub\wwwroot\ReportPortal_183. Open IIS console and see where ReportPortal virtual directory is pointing to. |
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fercasas
Colombia
47 Posts |
Posted - 08/08/2013 : 20:47:38
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Hello,
The received files are in the folder specified as follows:
"C:\inetpub\wwwroot\Reportes\bin\ReportPortal.dll"
"C:\inetpub\wwwroot\Reportes\common\Xml.js"
"C:\inetpub\wwwroot\Reportes\rolap\ReportTable.js"
I've cleared the cache and still not working.
I performed the test on Chrome, Mozilla and Safari and works perfectly but in IE (any version) does not work.
Thanks |
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Topic |
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Report Portal
Issues with PieChart Tree (svg.js) - IE only
