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 PDF export problems again		  New Topic  Reply to Topic
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nm8201

USA
81 Posts
Posted - 02/16/2012 :  12:45:22  Show Profile  Reply with Quote
I am again encountering problems trying to export a report with a chart to a PDF.

When I attmept to export a report with a chart to a PDF file a dialog box appears with the capturing image message. Then the chart area goes "blank" and the PDF never appears. I can no longer get any data in the chart area and I must remove the chart via the "no chart" option.

I am at Build 171/177?. (Admin displays 171 but with a Jan 2012 date so I think it is build 177 and the update check states that I am on the current Build)

The PDF export was working in recent weeks. I am not clear at what point it stopped working. I have cleared temp internet files. I have tested with IE8, IE9 and Chrome. All with the same results.

I have tested on the reportportal admin site and the PDF export with a chart works fine.

Any hints on next steps?

TIA - Ron
Edited by - nm8201 on 02/16/2012 13:31:42

nm8201

USA
81 Posts
Posted - 02/16/2012 :  13:16:24  Show Profile  Reply with Quote
I did additional testing on our "test" server and the PDF export with a chart works fine via the test server.

So how can I determine if it is a security setting or or some configuration setting? Or a missing part of the install.

TIA
Edited by - nm8201 on 02/16/2012 13:16:52
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admin

1644 Posts
Posted - 02/16/2012 :  14:08:46  Show Profile  Reply with Quote
Have you considered upgrading to the latest build?
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nm8201

USA
81 Posts
Posted - 02/16/2012 :  16:25:39  Show Profile  Reply with Quote
When I select check for updates the response is that I am up to date. Is that not the case?
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admin

1644 Posts
Posted - 02/17/2012 :  00:28:10  Show Profile  Reply with Quote
Build 178 was just released. Please try again. Delete browser cache.
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nm8201

USA
81 Posts
Posted - 02/17/2012 :  14:59:26  Show Profile  Reply with Quote
Put new build in place.

All good all around.

Thanks - for response and support.
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